last updated 9/12/2007
THE HUMAN RELATIONS/ RESOURCES MODELS
The HR Models grow out of a reaction to the Classical
model's over-emphasis on the elements of coordination and control in
organizational life. HR models focus on the needs of the individuals who
make up organizations.
(See the charts
in OC, pp. 49 and 53)
Assumptions Common
to
Managers in Organizations Using the Human Relations Model:
-
Employee satisfaction is the key to
productivity and quality
-
Open supportive communication enhances
satisfaction
-
Meeting the individual needs of employees is
a key goal of management
-
Managers need to pay close attention to
building good relationships on the job
-
Employees will be motivated to do good work
if the work environment permits it.
Keys to Good Human Relations/Resources
in the Organization
- Good Communication - redundancy, informal networks, few barriers
- Clear Performance
Goals facilitated with feedback, quick and specific
- Meaningful Rewards linked to performance
- and a Culture (esp. at mid and upper levels) to support 1, 2, 3.
Discussion Questions for Friday.
- Do you believe HR improves productivity?
What elements of HR account for that?
- What sorts of communication are improved in
an HR managed organization?
- What specfic features of HR are most useful
to organizations? to employees? Why?
- Make a list of effective communication
practices that are associated with HR? Why do they work well?
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