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Faculty and Staff FAQ (Frequently Asked Questions)


Where is wireless networking available on campus?

Wireless networking is available in the library, in the Stockdale Center, in all of the academic buildings, and in all of the residence halls.

To connect to the wireless network, use mcpublic.

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Where can I get free computer training?

The Information Systems Center offers free computer training on network-installed software to all faculty, staff, and students.

For more information, see Computer Training.

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Can I publish web pages on the college's web server?

Yes. In order to publish your own web pages on the college's web server, you must first apply for personal web space. To do so, go to http://department.monm.edu/is/system/perswebapp and complete the online application.

Note: FrontPage is the program used at Monmouth College for web page development. If you would like to schedule FrontPage training, then please call the Information Systems Center at x2106.

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How can I electronically distribute information to my class?

You can use Moodle (Monmouth College's web-based course management system), create your own course web site, and/or use Outlook public folders.

For more information, please contact the Information Systems Center at x2106.

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How do I change my MC password?

You can either press the Ctrl + Alt + Delete keys at the same time on your office computer and then click on the Change Password button or log on to Outlook Web Access, click on the Options button, and select Change Password.

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Where should I save my files on the network?

We recommend that you save and store your files in your My Documents folder on the F: drive. That way, you can access your files from any campus or off-campus computer, and your files will be backed up each night.

For more information, see Saving Files on the Network.

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How much storage space do I have on the F: drive?

Currently, there is no storage space limit on the F: drive for faculty and staff.

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How can I access my e-mail and F: drive files from off campus?

You can access your e-mail using Outlook Web Access, and you can access your F: drive files using Terminal Services or the File Access program.

For more information, see Outlook Web Access, Terminal Services, and/or File Access.

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I accidentally deleted a file. Can I get it back?

If the file was saved on the F: drive, then the Information Systems Center may be able to provide you with a previously backed-up copy of the file.

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Can I install software on my office computer?

All of the campus computers have the same security settings, which prevent installation of software. If you'd like to have software installed on your computer or on the network, then please call the Information Systems Center at x2106 for assistance.

Note: Only software licensed by Monmouth College may be installed on your computer or on the network.

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How much storage space do I have in my e-mail account?

Faculty and staff have 75 MB (or 76,800 KB) of storage space in their e-mail accounts for messages.

If your amount of used space reaches 45 MB (or 46,080 KB), then you will receive an automated message to let you know you that your e-mail account is getting full. If your amount of used space reaches 60 MB (or 61,440 KB), then you'll be able to receive messages, but you won’t be able to send any.

To keep your e-mail space from filling up, you should periodically clean out your Inbox, Sent Items, Junk E-Mail, and Deleted Items folders or move messages that you want to keep to a personal folder. You should also periodically examine your e-mail space usage to see which Outlook folders are using the most space.

For more information, see Personal Folders and E-Mail Space.

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I am new to campus. How do I get a voice mail account?

If you are a new faculty or staff member who does not yet have a voice mail account, then please call the Information Systems Center at x2106 to request one. (Voice mail accounts are usually set up within 24 hours of the initial request.)

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I changed offices. Will my voice mail work on my new phone?

If you change offices, then you need to call the Information Systems Center at x2106 to request to have your voice mail account transferred to your new phone extension. Otherwise, your voice mail will not be available on your new phone.

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I am receiving a "server not found" message when I try to listen to a voice mail message in Outlook. What should I do?

If you receive a "server not found" error message when you try to listen to a voice mail message in Outlook, then click on the Tools menu, select ViewMail Options, and make sure that ntvoice displays in the Cisco Unity Server field.

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The new message indicator on my phone is not working. What should I do?

There may be times when the new message indicator becomes out of synch with the Unity system. Usually, this happens as the result of a network problem. If your new message indicator is not working properly, then please call the Information Systems Center at x2106.

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