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Troubleshooting

• Internet Explorer Blocks File Downloads from Moodle
• Can't View Files from Off Campus

Internet Explorer Blocks File Downloads from Moodle

When you attempt to download a file from Moodle, Internet Explorer may block it and display the Information bar, shown circled below.

You can download the file by clicking on Click here for options on the Information bar and selecting Download File.

If you want to turn off automatic blocking of file downloads from Moodle, then add http://lms.monm.edu to your list of trusted Web sites in Internet Explorer. The directions for Internet Explorer 7.0 differ slightly from the directions for Internet Explorer 6.0.

Internet Explorer 6.0:

To add Moodle to Internet Explorer's list of trusted Web sites:

1. Open Internet Explorer.
    
2. Click on the Tools menu and select Internet Options.
    
3. Click on the Security tab.
    
4. Click on Trusted sites, shown circled below.

5. Click on the Sites button.
    
6. Uncheck the Require sever verification (https:) for all sites in this zone checkbox, shown circled below.

7. In the Add this Web site to the zone field, enter http://lms.monm.edu, as shown circled below.

8. Click on the Add button.
    
9. Click on the OK button.
    
10. Click on the OK button.

Internet Explorer 7.0:

1. Open Internet Explorer.
    
2. Click on the Tools menu and select Internet Options.
    
3. Click on the Security tab.
    
4. Click on Trusted sites, shown circled below.

5. Click on the Sites button.
    
6. Uncheck the Require sever verification (https:) for all sites in this zone checkbox, shown circled below.

7. In the Add this Web site to the zone field, enter http://lms.monm.edu, as shown circled below.

8. Click on the Add button.
    
9. Click on the Close button.
    
10. Click on the Custom Level button.

11. Click on the Reset to down arrow and select Medium-low.

12. Click on the OK button.
    
13. Click on the Yes button.
    
14. Click on the OK button.
    
15. Click on the OK button.
    
16. Close and re-open Internet Explorer.

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Can't View Files from Off Campus

If you have trouble opening a PowerPoint, Word, or other Microsoft Office file in Moodle from off campus, then save it to your desktop first and open the file from there.

To save a file from Moodle to your desktop:

1. On the course home page, click on the file. The File Download window appears.
    
2. Click on the Save button.

Note: If you do not have the Microsoft Office program needed to open the file, then you'll need to download a free viewer from Microsoft. Links to the PowerPoint, Word, and Excel viewers are below.

• PowerPoint 2007 Viewer
• Word 2003 Viewer *
• Excel 2003 Viewer *

* You must also install the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats to view Word 2007 and Excel 2007 files using the Word 2003 and Excel 2003 viewers.

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