Troubleshooting for Students

PDFs Don't Display
You Can't Enter Text in a Texbox
Moodle Does Not Display Properly in Internet Explorer 8
You Are Prompted to Log In When Opening an Office File
You Can't Print an Office File Opened from Moodle
Text Changes to Symbols When Copied and Pasted from Word
Internet Explorer Blocks File Downloads from Moodle (Internet Explorer 7)
You Can't View Files from Off Campus

PDFs Don't Display

If PDF files don't display in Moodle, then try resetting Internet Explorer's settings. Directions are below.

1. Click Tools in the upper-right corner of the window and select Internet Options.
2. On the Advanced tab, click the Reset button.
   
   
3. Select the Delete personal settings checkbox.
   
   
4. Click the Reset button.
5. Click the Close button.
6. Click the OK button on the message that says to restart Internet Explorer.
7. Close and re-open Internet Explorer.
8. Change the home page back to the MC home page or the MyMC page. (To do this, click Tools - Internet Options and type either http://www.monmouthcollege.edu or https://mymc.monmouthcollege.edu in the Home page area at the top of the General tab. Then, click the OK button.)
   
   
9. Close and re-open Internet Explorer.

You Can't Enter Text in a Texbox

If you are using Internet Explorer 9, and you can't click the mouse in a textbox to enter text, then try clicking the Compatibility Mode button and try again.

Moodle Does Not Display Properly in Internet Explorer 8

If Moodle doesn’t display properly (e.g., Moodle is stretched out all the way across the browser and you have to scroll to access the right part of the page), then click on Internet Explorer's Compatibility button to fix it.

You Are Prompted to Log In When Opening an Office File

The Information Systems Center is currently investigating this issue. Please check back again soon. In the meantime, click the Cancel button on the log on window and the file should open.

You Can't Print an Office File Opened from Moodle

If you can't print an Office file that you opened from Moodle, then try adding Moodle to the Trusted Sites list in Internet Explorer. Directions are below.

1. Open Internet Explorer.
2. Click on the Tools down arrow and select Internet Options.
   
   
3. Click on the Security tab.
4. Click on Trusted sites.
   
   
5. Click on the Sites button.
   
   
6. In the Add this website to the zone field, enter http://lms.monm.edu
   
   
7. Click on the Add button.
   
   
8. Uncheck the Require server verification (https:) for all sites in this zone checkbox.
   
   
9. Click on the Close button.
10. Click on the OK button.
11. Close and reopen Internet Explorer.

Text Changes to Symbols When Copied and Pasted from Word

Due to a size limit, the HTML editor in Monmouth College's version of Moodle does not handle large amounts of text or text copied and pasted from Word very well. (This is especially true of tables copied and pasted from Word.)

If some of the text changes to symbols after you copy and paste it from Word, try selecting all of the pasted text in the HTML editor and then click on the Clean Word HTML button.

Internet Explorer Blocks File Downloads from Moodle (Internet Explorer 7)

By default, when you attempt to download a file from Moodle, Internet Explorer will block it and display the Information bar, shown circled below.

To download the file, on the Information bar, click on Click here for options and select Download File.

If you want to turn off automatic blocking of file downloads from Moodle, then you can add http://lms.monm.edu to your list of trusted web sites in Internet Explorer.

To add http://lms.moodle.edu to the list of trusted web sites in Internet Explorer 7.0:

1. Open Internet Explorer.
2. Click on the Tools menu and select Internet Options.
3. Click on the Security tab.
4. Click on Trusted sites.
   
   
5. Click on the Sites button.
6. Uncheck the Require sever verification (https:) for all sites in this zone checkbox.
   
   
7. In the Add this Web site to the zone field, enter http://lms.monm.edu.
   
   
8. Click on the Add button.
9. Click on the Close button.
10. Click on the Custom Level button.
    
    
11. Click on the Reset to down arrow and select Medium-low.
    
    
12. Click on the OK button.
13. Click on the Yes button.
14. Click on the OK button.
15. Click on the OK button.
16. Close and re-open Internet Explorer.

You Can't View Files from Off Campus

If you have trouble opening a PowerPoint, Word, or other Microsoft Office file in Moodle from off campus, then save it to your desktop first and open the file from there.

To save a file from Moodle to your desktop:

1. On the course home page, click on the file.
2. On the File Download window, click on the Save button.

Note: If you do not have the Microsoft Office program needed to open the file, then you'll need to download a free viewer from Microsoft. Links to the PowerPoint, Word, and Excel viewers are below.

• PowerPoint Viewer
• Word Viewer *
• Excel Viewer *

* You must also install the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats to view Word 2007 and Excel 2007 files.