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Accounts

Get an Account
Change Your PIN Using the Phone
Reset Your PIN Using the Phone
Reset Your PIN Using Outlook
Reset Your PIN Using Outlook Web App

Get an Account

Voice mail accounts are created and maintained by the Information Systems Center.

If you are a new faculty or staff member who does not yet have a voice mail account, then please call the Information Systems Center at x2106 to request one. (Voice mail accounts are usually set up within 24 hours of the initial request.)

When your voice mail account is ready, you'll receive an e-mail from Microsoft Outlook that contains your PIN number. After you receive your PIN number, you should log in to the voice mail system using the phone and complete the initial setup process.

To log in to the voice mail system, dial your phone extension (from an on-campus phone) or dial (309) 457-2297 (from an off-campus phone) and follow the prompts.

Change Your PIN Using the Phone

1. From an on-campus phone, dial your phone extension. From an off-campus phone, dial (309) 457-2297.
2. At the prompt, enter your PIN and then press the # key.
3. At the prompt, say Personal Options.
4. Follow the prompts to change your PIN.

Reset Your PIN Using the Phone

Note: When you reset your PIN using the phone, the voice mail system will e-mail a temporary PIN to you. Once you log in and enter this PIN, the system will prompt you to change it.

1. From an on-campus phone, dial your phone extension. From an off-campus phone, dial (309) 457-2297.
2. Enter an incorrect PIN three times or until the voice mail system tells you to please try again later.
3. Hang up and re-dial your phone extension or (309) 457-2297.
4. Enter an incorrect PIN twice or until the voice mail system tells you that your PIN has been reset for security reasons. The voice mail system will e-mail a temporary PIN to you. After you log in and enter this PIN, the system will prompt you to change it.
5. Go to your Inbox and open the e-mail message from Microsoft Outlook that contains your new, temporary PIN.
6. Log in to voice mail using the phone and enter the temporary PIN. The voice mail system will tell you that your PIN has expired and that you need to change your PIN before you can continue.
7. Enter your new PIN and then press the # key. (Your new PIN must be at least 6 digits long and cannot be the same as your previous PIN.) The voice mail system will prompt you to re-enter your new PIN.
8. Enter your new PIN again and press the # key.

Reset Your PIN Using Outlook

Note: When you reset your PIN using Outlook, the voice mail system will e-mail a temporary PIN to you. After you log in and enter this PIN, the system will prompt you to change it.

1. Open Outlook on your office computer.
2. On the File tab, click Manage Voice Mail.
   
   
3. Log in to Outlook Web App.
4. Under Reset PIN, click Reset my voice mail PIN.
   
   
   
5. Click OK.
6. Go to your Inbox and open the e-mail message from Microsoft Outlook that contains your new, temporary PIN.
7. Log in to voice mail using the phone and enter the temporary PIN. The voice mail system will tell you that your PIN has expired and that you need to change your PIN before you can continue.
8. Enter your new PIN and then press the # key. (Your new PIN must be at least 6 digits long and cannot be the same as your previous PIN.) The voice mail system will prompt you to re-enter your new PIN.
9. Enter your new PIN again and press the # key.

Reset Your PIN Using Outlook Web App

Note: When you reset your PIN using Outlook Web App, the voice mail system will e-mail a temporary PIN to you. Once you log in and enter this PIN, the system will prompt you to change it.

1. Log in to Outlook Web App. (Go to the Monmouth College home page and click Email in the upper-right corner of the page.)
2. Click Options in the upper-right corner of the page and select See All Options.
   
   
   
3. Click Phone on the left side of the page.
4. Under Reset PIN, click Reset my voice mail PIN.
   
   
5. Click OK.
6. Go to your Inbox and open the e-mail message from Microsoft Outlook that contains your new, temporary PIN.
7. Log in to voice mail using the phone and enter the temporary PIN. The voice mail system will tell you that your PIN has expired and that you need to change your PIN before you can continue.
8. Enter your new PIN and then press the # key. (Your new PIN must be at least 6 digits long and cannot be the same as your previous PIN.) The voice mail system will prompt you to re-enter your new PIN.
9. Enter your new PIN again and press the # key.