• Overview
• Request a Voice Mail Account
• Complete the First-Time Enrollment Process

Overview

The Unity voice mail system enables faculty and staff to access their voice mail through an on-campus or off-campus phone, Outlook, or Outlook Web Access.

Many of the routine voice mail tasks that are performed using the phone (such as changing passwords, recording greetings, or transferring calls directly to voice mail) also may be performed using the online Cisco Unity Assistant, which is available at http://ntvoice/ciscopca.

Request a Voice Mail Account

Voice mail accounts are created and maintained by the Information Systems Center.

If you are a new faculty or staff member who does not yet have a voice mail account, then please call the Information Systems Center at x2106 to request one. (Voice mail accounts are usually set up within 24 hours of the initial request.)

Once your account is ready, you'll need to complete the Unity first-time enrollment process in order to begin using voice mail. (For more information, see Complete the First-Time Enrollment Process.)

IMPORTANT! Voice mail accounts are associated with phone extensions. If you change offices, then you'll need to call the Information Systems Center at x2106 and request to have your voice mail account transferred to your new phone extension. Otherwise, your voice mail won't be available on your new phone.

Complete the First-Time Enrollment Process

Before you can start using voice mail, you must complete the Unity first-time enrollment process. Once this process is completed, you’ll be listed in the campus directory, able to access your voice mail through the phone, and able to use the online Unity Assistant.

In order to log on to the Unity system to complete the first-time enrollment process, you'll need to enter your voice mail ID and password.

Your voice mail ID is the same number as your phone extension, unless you share a phone with someone, and the default voice mail password is 12345.

Note: During the first-time enrollment process, you'll be asked to change the default password to your personal password. When creating a new password, keep in mind that voice mail passwords must be at least three digits in length, and passwords with patterns such as 123, 111, 222, or 333 are not accepted by the Unity system.

To complete the first-time enrollment process:

1. Dial x2222 from an on-campus phone or dial (309) 457-2222 from an off-campus phone.
2. As soon as you hear the Monmouth College greeting ("Hello, you have reached Monmouth College..."), press the star ( * ) key and, when prompted, enter your voice mail ID and password (the password for the first time you log on is 12345).
3. At the prompts, record your name, a personal greeting (if desired), and specify a new password.
4. When you have completed the first-time enrollment process, exit the Unity system by pressing the star key ( * ) until you are backed out and hang up.
5. Test your voice mail by sending a voice mail message to yourself and then listening to it from both your office phone and an off-campus phone. (For more information, see Send a Message.)

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