• Types of Greetings
• Shared Office Greetings
• Record a Greeting Using the Phone
• Record a Greeting Using the Unity Assistant
• Activate a Greeting Using the Phone
• Activate a Greeting Using the Unity Assistant

Types of Greetings

The Unity system has five different greetings that you can use to answer calls:

• Standard - Played during work hours
• Alternate - Played when you are away from work during work hours
• Off Hours - Played before or after work hours
• Internal - Played for calls received from on-campus Unity subscriber phones
• Busy - Played when you are on the phone

You can record personalized messages for each of the Unity greetings or you can just use the Unity default greetings.

Shared Office Greetings

When two or more people share an office phone, a special type of voice mail greeting called an “office directory call handler” is used.

The office directory call handler lists the names of the people who work in the office and allows the caller to select the person that they want to reach. For example, a typical office directory call handler might announce, “Hello, you have reached extension 1234. For [name of first person], press 2. For [name of second person] press 3.”

Faculty and staff who share an office phone should designate a person to script and record the office directory call handler. The designated person should then call the Information System Center at x2106 to arrange a time to stop by and record it.

Note: If your name needs to be added to an office directory call handler, then the person responsible for recording it should call the Information Systems Center at x2106 to arrange to record a new one that includes your name.

Record a Greeting Using the Phone

1. Dial x2222 from an on-campus phone or dial (309) 457-2222 from an off-campus phone.
2. As soon as you hear the Monmouth College greeting ("Hello, you have reached Monmouth College..."), press the star ( * ) key and, when prompted, enter your voice mail ID and password.
   
   Note: Press the star ( * ) key to back up/cancel or press the pound ( # ) key to skip ahead at any time.
3. Press 4 to access the Setup Options menu.
4. Press 1 to access the Greetings menu.
5. Follow the directions to record the desired greeting.
6. Exit the Unity system by pressing the star key ( * ) until you are backed out and then hang up.

Record a Greeting Using the Unity Assistant

1. Open your web browser and go to http://ntvoice/ciscopca.
2. In the User Name field, enter your Monmouth College network user name.
3. In the Password field, enter your Monmouth College network password.
4. In the Domain field, enter NT1.
5. If desired, click on the Remember user name and Remember domain checkboxes.
6. Click on the Log In button. The Cisco Personal Communications Assistant page appears.
7. Click on the Cisco Unity Assistant link.

8. On the menu bar, click on Greetings – View Greetings.
9. Click on the name of the greeting (listed in the second column of the table) that you want to record.
10. Check the Greeting enabled checkbox.
11. Under Callers Hear, click on My personal recording.
12. On the Media Master control bar, click on the Record button. Your phone rings.
13. Pick up the receiver. If you already have a greeting recorded, then a message displays on the screen that says, “Overwrite message at current position?”
14. Click on the OK button.
15. Record your message at the tone.
16. When you are done recording your message, click on the Stop button.
    
17. Click on the Save button.
18. Hang up the phone.

Activate a Greeting Using the Phone

Note: Some greetings override other greetings when they are activated:

• Alternate - Overrides all other activated greetings
• Off Hours - Overrides standard greeting during non-business hours
• Internal - Overrides standard and off hours greetings
• Busy - Overrides Standard, Off Hours, and Internal greetings

 To activate a greeting using the phone:

1. Dial x2222 from an on-campus phone or dial (309) 457-2222 from an off-campus phone.
2. As soon as you hear the Monmouth College greeting ("Hello, you have reached Monmouth College..."), press the star ( * ) key and, when prompted, enter your voice mail ID and password.

Note: Press the star ( * ) key to back up/cancel or press the pound ( # ) key to skip ahead at any time.

3. Press 4 to access the Setup Options menu.
4. Press 1 to access the Greetings menu.
5. Press 2 to activate your Alternate greeting or press 3 to turn on another greeting.
   
   Note: If you press 3, then follow the directions for editing the greeting that you want to activate.
   
6. Exit the Unity system by pressing the star key ( * ) until you are backed out and then hang up.

Activate a Greeting Using the Unity Assistant

1. Open your web browser and go to http://ntvoice/ciscopca.
2. In the User Name field, enter your Monmouth College network user name.
3. In the Password field, enter your Monmouth College network password.
4. In the Domain field, enter NT1.
5. If desired, click on the Remember user name and Remember domain checkboxes.
6. Click on the Log In button. The Cisco Personal Communications Assistant page appears.
7. Click on the Cisco Unity Assistant link.

8. On the menu bar, click on Greetings – View Greetings.
9. Click on the checkbox next to the greeting that you want to turn on.
10. Click on the Save button.

Top