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Perform a Full Virus
or Spyware Scan
Note: The procedure below should be followed when your
computer is infected with viruses or spyware or when you think that it
might be infected.
To perform a full virus or spyware scan for
Windows XP or Vista:
- Make sure that your virus or spyware definition files are
up-to-date. (If your virus or spyware definition files are not up-to-date, then your anti-virus
or anti-spyware software
MAY NOT be
able to detect new viruses or spyware.)
- Physically disconnect the computer from your Internet service
(e.g., unplug the data cable from the network port).
- Turn off System Restore. (If you don't turn off
System Restore before you scan, then your computer may not get truly
cleaned. For directions, see
Turn System
Restore Off or On.)
- Perform a full system scan and remove any viruses or spyware
programs that are found.
- Reboot the computer.
- Perform another scan and remove any more viruses or spyware
programs that are found.
- Repeat steps 5 and 6 until no viruses or spyware programs are
found.
- Turn on System Restore. (For directions, see
Turn System
Restore Off or On.)
- Reconnect the computer to your Internet service (e.g., plug the
data cable back in to the network port).
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