Note: The procedure below should be followed when your computer is infected with viruses or spyware or when you think that it might be infected.

To perform a full virus or spyware scan for Windows XP or Vista:

1. Make sure that your virus or spyware definition files are up-to-date. (If your virus or spyware definition files are not up-to-date, then your anti-virus or anti-spyware software MAY NOT be able to detect new viruses or spyware.)
2. Physically disconnect the computer from your Internet service (e.g., unplug the data cable from the network port).
3. Turn off System Restore. (If you don't turn off System Restore before you scan, then your computer may not get truly cleaned. For directions, see Turn System Restore Off or On.)
4. Perform a full system scan and remove any viruses or spyware programs that are found.
5. Reboot the computer.
6. Perform another scan and remove any more viruses or spyware programs that are found.
7. Repeat steps 5 and 6 until no viruses or spyware programs are found.
8. Turn on System Restore. (For directions, see Turn System Restore Off or On.)
9. Reconnect the computer to your Internet service (e.g., plug the data cable back in to the network port).

Top