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Information Systems Center |
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MC Home - ISC Home - For Students - Student FAQ (Frequently Asked Questions) Student FAQ (Frequently Asked Questions) General What Is MyMC? How do I set up MC email on my mobile
device? MC Network I forgot my password. What should I do? Printing Are students charged for printing? Personal Computers My personal computer is running very slow,
crashes a lot, or has more pop-up ads than normal. What should I do? General FAQ MyMC is Monmouth College's web portal. It's the place to go for
the latest MC news and announcements. It's also where to go to
access WebAdvisor, Moodle, and your MC web e-mail. For more
information, see
MyMC. Scot Central is used to check your schedule, housing, meal plan, works study, and commencement information online. It also provides access to your Monmouth College e-mail, the academic and campus calendars, and important campus phone numbers. For more information, see Scot Central. Can I purchase discounted software for my personal PC? Monmouth College students, faculty, and staff may purchase discounted copies of Windows 7 and Office 2010 through Varsity Buys.com. For more information, see Purchasing Discounted Software. I'm experiencing a problem with a lab computer or a printer. What should I do? If you experience any problems with your computer, a printer, the network, or a software application, then please submit a help ticket using the IS Help Desktop program. For more information, see Report a Problem. WebAdvisor links are located in the lower-right corner of the MyMC page. For more information, see MyMC.
E-Mail FAQ How do I set up MC email on my mobile device? For instructions, see Mobile Devices. Can I send a mass e-mail to everyone on campus? No. It is against Monmouth College policy to send mass e-mails. General announcements instead should be posted in the Message Center folders. For more information, see Message Center Public Folders. I want to make a change to an e-mail attachment. Do I need to save it to my computer first? Yes! If you want to make a change to an e-mail attachment, then save a copy of it to your computer and make the change to the copy on your computer. If you open and attachment and make changes to it without saving it to your computer first, then you may lose the changes when you close the file. To save an e-mail attachment, open the message that contains the attachment, right-click the attachment, and select Save As.
MC Network I forgot my password. What should I do? If you forget your password, then bring your photo ID card to the Information Systems Center and ask to have it reset. (The Information Systems Center will NOT reset your password unless you show your photo ID card.) Where should I save my files on the network? You should save and store your files in your My Documents
folder on the F: drive. When you save your files on the F: drive, you
will be able to access them from any
campus or off-campus computer that has Internet access, and your files will be backed up each
night. How much storage space do I have on the F: drive for my files? You have 100 MB of storage space for your files on the F: drive. If you get close to this limit, then you may have trouble saving files to the F: drive or you may not be able to save to the F: drive at all. Other problems may also occur if your F: drive space gets full. (You will receive a warning message to let you know when your F: drive space is getting full.) If you have trouble saving to the F: drive, then the first thing that you should do is check the amount of space that you are using. (For more information, see Check Your F: Drive Space Usage.) If your F: drive space is getting full, then you should delete some of your files or move some of your files to the G: drive. (The G: drive is NOT backed up, so DO NOT store important files there!) Note: Pay attention to picture, audio, or video files that you store on the F: drive. If they are large files or if you have a lot of them, then they could be consuming a lot of your F: drive space. How do I copy my files from last year to my current network account on the F: drive? For instructions, see Copy Your F: Drive Files from Last Year. How do I change my MC password? For instructions, see Change Your Password Using Outlook Web App and Change Your Password on an Office or Lab Computer. I accidentally deleted a file. Can I get it back? If the file was saved on the F: drive and backed up during the nightly back-up process, then the Information Systems Center may be able to retrieve a backed-up copy of the file for you. Can I access my F: drive files from my room or off campus? When you are in your room or off campus, you can access your F: drive files using the File Access program. For more information, see File Access Program. Printing FAQ Are students charged for printing? Students may use Monmouth College printers to print 300 black and white pages each semester at no charge. (A page equals one sheet of paper.) After that, students will be charged $0.06 per page. Unused printing does not rollover and is not transferrable to other accounts. For more information, see Student Printing Policy. If I log in to a lab computer, does my default printer automatically change? Yes. Your default printer will automatically change to the printer of the lab that you are in. How do I connect to a different printer?
How do I turn off duplex printing for a single print job?
Is there a color printer on campus that students can use? Yes. It's located in the Dahl lab (library basement). If you use it, a charge of $0.50 per page is applies to your student bill. To connect to the color printer:
Personal Computer FAQ If your computer is running very slow, crashing a lot, or displaying more pop-up ads than normal, then it may be infected with viruses and/or spyware. You should scan your computer for viruses and spyware using our recommended scanning procedure and remove any virus or spyware programs that are found. For more information, see Perform a Full Virus or Spyware Scan. Note: If you would like help cleaning your computer, bring it to the Information Systems Center, which is located on the first floor of the library. If you do not have anti-virus/anti-spyware software on your personal computer, then we recommend that you download and install Microsoft Security Essentials. For more information, see Recommended Free Anti-Virus/Anti-Spyware and Firewall Software. If you receive a "Page Not Found" error when you try to open a video or audio file, then set your web browser to use a proxy server with the address 10.20.0.1 and port 8080. For more information, see Specify the Proxy Server Address and Port in Internet Explorer. Can I use an FTP program on my personal computer to upload and download files? Yes, but your FTP program must be configured to use passive transfer. For more information, see Configure Your FTP Program to Use Passive Transfer. |
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Monmouth College Monmouth College Information Systems Center 700 E. Broadway - Monmouth, Illinois 61462 (309) 457 - 2106 |
