The Communication Training Model

A. Pre-training Needs Analysis

B. Set Communication Training Objectives (specific!!)

C. Develop Communication Training Techniques (instructional methods)

D. Set logistics/ conduct training

E. Post-training Evaluation

F. Provide feedback to trainees and trainers and revise at all steps as needed

Keys to Good Training Programs

1. keep it specific

2. tell trainees objectives

3. motivate trainees to use it

4. make training ACTIVE

5. provide feedback!!! and correction (remember to motivate)

6. evaluate the success of each unit of training and the program overall

7. behavior change not just information exchange!! (process orientation)