MC CONSULTING
“Quality Communication Consultations”
Consulting Team Report Form
Team
Name: Group 4 (as of right
now) Report Date: 09/13/00
Meeting
Dates: Every Tuesday at 5:30pm in the library!
Absences:
Ken Spranger—he really did forget!
Summary of
Discussions / Work Done: (Use additional page if necessary)
~Right
now we cannot not decide on a group name but we plan to have more ideas by the
next meeting in order to get a catchy name.
We decide on a slogan though…”Customers come first”.
~We
decided on our focus point and depending on our outcome of our future work we
hope to become more specific. Our focus
point it “Customer Service in Department Stores and dealing with customer
complaints.”
~We
through out on the table different resources that we have available. The first being hands on experience and
personal interviews with customer service managers. Also, policy information from each store, web information and so
much more that we will soon discover.
Discussion
of Team Work Process:
~Kathy
is getting customer service information from her mother in addition to Amanda getting
some information from the Midwest Bank.
~We
realize the fact that we are going to focus more on finding out about our topic
and then we will proceed with our best ideas of training on this matter.
Assignments
for Future Work / Deadlines:
~Next
Tuesday we are deciding on a good date for all of us to take a trip to
Galesburg and do personal interviews with different store managers, for
example, any department stores that have chains such as: Wal-Mart, Target,
Staples, JC Penney, etc.
~We
are going to come up with 5 excellent questions so that we will get some
significant information from them. For
example, one of the questions may be “Are there any incentives for extremely
upset customers?” We are hoping for
answers with credit to customers, full money back guarantee, etc.
~We
are also looking into making some brochures as well as training packets/folders
for each trainee.
Submitted
by: Tracy McKeown and Amanda Louck