TASK GROUP PROBLEM-SOLVING "STANDARD AGENDA"
based on John Dewey's "Reflective Thinking Model" and Randy Hirokawa's Functional Group Decision-making" Research
I. Problem Definition: A. Define the Problem Area
B. Analyze the Problem (information gathering)
C. Set the Overall GOAL (by consensus) II. Criteria Development: (Criteria are statements which establish what the group feels any solution adopted should accomplish. List possible criteria as measurable desired outcomes (not actions or methods); then seek consensus on the final criteria to be used in evaluating solutions) A. Solution Needs OR Criteria Weighting B. Solution Wants III. Solution Generation: (MORE SOLUTIONS ARE BETTER THAN FEW!!) A. Can aspects of the present situation be retained? B. What needs revision? 1. major change (i.e. creating a whole new system) 2. minor change (i.e. fixing the present system) : Brainstorming, Delphi, synectics, etc.
IV. Solution Assessment and Selection: A. Assess the degree to which solutions meet the criteria (II.A & B.) B. Combine parts of various solutions as useful C. Select THE best solution by group consensus (not voting)
V. Implementation Planning:
VI. Review and Evaluate: A. Assess the effectiveness of the group's task and social processes B. Re-evaluate the plan before implementation -- second chance session. C. Evaluate plan and process after implementation NOTE: If the task requires logical problem solving and efficiency the order shown above is effective. If the task requires more creativity reverse steps II & III. |
last updated 10/26/11