The TASK GROUP PROBLEM-SOLVING "STANDARD AGENDA"
| I. Problem Definition:
A. Define the Problem Area
B. Analyze the Problem (information gathering)
C. Set the Overall GOAL (by consensus)
II. Criteria Development:
A. Don by determining Solution Needs (essentials) then Solution Wants
B. OR by Weighting the Criteria in terms of importance
III. Solution Generation: (MORE SOLUTIONS ARE BETTER THAN FEW!!)
A. Can aspects of the present situation be retained?
B. What needs revision?
1. major change (i.e. creating a whole new system)
2. minor change (i.e. fixing the present system)
: Brainstorming, Delphi, synectics, etc.
ALL CRITICISM OF PROPOSED SOLUTIONS IS POSTPONED UNTIL STEP IV
IV. Solution Assessment and Selection:
A. Assess the degree to which solutions meet the criteria (II.A & B.)
B. Combine parts of various solutions as useful
C. Select THE best solution by group consensus
V. Implementation Planning:
VI. Review and Evaluate:
A. Assess the effectiveness of the group's task and social processes
B. Re-evaluate the plan before implementation -- second chance session.
C. Evaluate plan and process after implementation
NOTE: If the task requires logical problem solving and efficiency, the order shown above is effective. If the task requires more creativity reverse steps II & III.
Items in BOLD represent critical functions that groups often fail to perform or do not perform well..
last updated 8/28/11