P.S.I.

“Problem Solving Incorporated”

Training Program Objectives

At the end of our training program, our trainees will be able to....

· Explain why conflict arises in the workplace

· Distinguish between positive conflict and negative conflict

· Understand that conflict is a healthy and natural occurrence in the work environment

· Identify effective strategies for a proactive approach to handling conflict.

· Identify managing emotional responses to conflict

· Provide 4-step approach to understanding the nature and source of conflict

· Will be able to demonstrate self-confidence, especially in emotional situations involving conflict

· Help trainees manage conflict in a professional and effective manner

· Will be able to improve the work place in terms of communication, productivity, and overall efficiency.

· Apply their new conflict management skills in a real-life work experience

· Pass down their conflict management skills to their subordinates.