M.C. CONSULTING

“Quality Communication Consultations”

Problem Solvers: Conflict Management

Training Objectives

· Our training program will teach our trainees the five steps to problem solving. The five steps are: confrontation, turn-taking, options, collaboration, and future avoidance.

· Our trainees will be able to identify these five steps and analyze their situation at hand in order to solve their issues.

· During the training session, the trainees will role-play with each other as to apply their skills to the five-step program so they will know how to apply these skills in a real like situation.

· After the training session, the trainees will be able to predict future issues and know how to deal with the issue at hand and apply the five-step system.

· This training program will also help the trainees build stronger relationships with friends because they will be able to solve their problems in a mature manner.

· This training program will also give the trainees the proper knowledge on how to set an example and teach others how to deal with conflict management by applying the five-step system.