The TASK GROUP PROBLEM-SOLVING "STANDARD AGENDA"
I. Problem Definition:
A. Define the Problem Area B. Analyze the Problem (information gathering)
C. Set the Overall GOAL (by consensus) II. Criteria Development:
A. Don by determining Solution Needs (essentials) then Solution Wants B. OR by Weighting the Criteria in terms of importance III. Solution Generation: (MORE SOLUTIONS ARE BETTER THAN FEW!!) A. Can aspects of the present situation be retained? B. What needs revision? 1. major change (i.e. creating a whole new system) 2. minor change (i.e. fixing the present system) : Brainstorming, Delphi, synectics, etc. ALL CRITICISM OF PROPOSED SOLUTIONS IS POSTPONED UNTIL STEP IV IV. Solution Assessment and Selection: A. Assess the degree to which solutions meet the criteria (II.A & B.) B. Combine parts of various solutions as useful C. Select THE best solution by group consensus
V. Implementation Planning:
VI. Review and Evaluate: A. Assess the effectiveness of the group's task and social processes B. Re-evaluate the plan before implementation -- second chance session. C. Evaluate plan and process after implementation NOTE: If the task requires logical problem solving and efficiency, the order shown above is effective. If the task requires more creativity reverse steps II & III. Items in BOLD represent critical functions that groups often fail to perform or do not perform well.. |
last updated 8/28/11