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Add a Mailbox

Note: If you need access to a shared office mailbox, your supervisor should submit a help ticket to request it for you. After you've been granted access to the mailbox, add the mailbox to your Outlook by following the instructions below.

Note: In order to access another person's mailbox after you add it, the person must 1) add you as a delegate to his or her mailbox and 2) make his or her mailbox folder visible. (For more information, see Add a Delegate and Make Your Mailbox Folder Visible.) After that, add the mailbox to your Outlook by following the instructions below.

1. Open Outlook 2016 on a MC computer.
2. On the File tab, click Account Settings and select Account Settings.
   
   
3. Select your account.
   
   
4. Click Change.
   
   
5. Click More Settings.
6. If a message appears that says, "The operation you selected will not complete until you quit and restart Microsoft Outlook," then click OK.
7. On the Advanced tab, click Add.
8. In the Add mailbox field, enter the department, office, or person's name, select the desired option from the list, and click OK.
9. Click OK.
10. Click OK.
11. Click Next.
12. If a message appears that says, "The operation you selected will not complete until you quit and restart Microsoft Outlook," then click OK.
13. Click Finish.
14. Click Close.