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Reset Internet Explorer

  1. Click the Tools icon and select Internet Options.

    Tools Icon
  2. On the General tab, under Browsing history, click Delete.

    Delete Button
  3. On the Delete Browsing History window, make sure everything is selected except for Preserve Favorites website data.

    Delete Browsing History Window
  4. Click Delete.

    Delete Button
  5. Click OK.
  6. Close and re-open Internet Explorer.