Communicating with Peers and Co-workers
Adapted from S. DeWine and
D. Modaff, Organizational Communication: Foundations, Challenges and
Misunderstandings. Los Angeles: Roxbury, 2002. Ch. 11
I.
Principles in Developing Work Relationships
-
Proxemics
affect relationship development.
-
Relational
messages convey information and impose behavioral expectations.
-
Relationships
can be symmetrical or complementary (and can shift depending on
context).
-
Each
party has different interpersonal needs.
-
Co-workers
CAN have more control over peers than supervisors.
-
Differential
treatment and whether it is seen as fair or unfair has consequences
for both relationships and the work group.
II.
Strengthening Work Relationships
-
Provide
positive feedback to peers
-
mediate
conflict
-
Metacommunicate
-
Thoughtfully
manage relationships
-
Have
closest relationships (at least some) outside of work
-
Beware
of having intimate relationships on the job
-
Recognize
gender differences in friendships
Discussion items: Consider (and
write down)
your MCC
team culture/norms in
terms of :
- Decision procedures
- Work procedures/patterns
- Criticism/conflict
processes/norms
- Cohesion
- Stress handling, etc.