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last updated 11/7/2003 1.
Substantive: 1.
deal directly
with it - define it clearly 2.
deal with one
issue at a time 3.
be tentative in
evaluation - avoid win-lose or "you're dumb" postures 4.
seek objective
standards for resolution 5.
paraphrase a
lot 2.
Personal: 1.
Make open how
you (and others) define selves, roles and relationships 2.
Be aware of triggers 3.
Include relationship
reminders in your statements -- parasupport 4.
Use role
reversal or moritoriums if necessary. 5.
Watch out for the tendency to cop out. 3.
Situational: 1.
Begin with
areas of agreement 2.
Focus on
interests (not people) 3.
Treat the issue
like problem solving 4.
Invent options
for mutual gain 5.
Seek objective
criteria for solutions 4.
Values 1.
Identify the
value(s) clearly and note any other types of conflict involved 2.
Begin by
expanding areas of agreement 3.
Exchange
perspectives 4.
Agree to
disagree when necessary 5.
Be extremely
cautious about becoming judgmental and personal. |