last updated 4/2/2006
Defining Conflict *
that Make Conflict Easier to Manage
that Make Conflict Harder to Manage
- Non-Zero Sums - parties are aware each can advance the interests of
the other possibly
- Empathy - parties can "see" at least some of the other
- Broad Context - parties remain aware of the whole of the
relationship and issues
- Problem-centered - parties focus on the problem solving not
defeating the other
- Many Solutions - parties consider many solutions are available
- Zero Sums - any gain must come at the other's expense.
- Ego-centric - parties frame issues from only their own perspective.
- Narrow Focus - parties think only of a single concern in the here
- Ideological - the issue is defined as a moral struggle of right vs
- Few Alternatives are considered.
* adapted from Charles Conrad. (1990) STRATEGIC
ORGANIZATIONAL COMMUNICATION. Holt, Rinehart and Winston, 288.