last updated 9/14/2013
LIMITATIONS OF THE HR MODELS
Questions on the Hawthorne Studies and Human
Relations Assumptions
- Evidence shows most increase in productivity came from a group reward system,
specific working conditions, and group norms -- not friendly supervision. Friendly supportive supervision
only produces a 2% gain
- When information exchange is important to the organization's mission, then supportive open supervision is a benefit.
- Research suggests:
- Open supportive management systems do increase satisfaction.
- Evidence does
NOT show satisfaction produces higher productivity
consistently.
- Belief in hard work and a good reward system is more important.
- Overall, satisfaction is very weakly linked to better productivity.
Resistance to participatory decision-making
- Workers often do not like it - too much responsibility and stress. They may become alienated because they are
under-skilled at
communication which is required for effective and satisfying participation
- Supervisors don't like it - they like unfettered power
- Supervisors can sabotage or use their superior communication skills and information to dominate.
- It's costly in time, $ and skill
- participation works best in increasing satisfaction by meeting affiliation and ego/autonomy needs
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