last updated 9/7/2016
From Human Relations to
Human Resources
Research ultimately failed support the key
assumption of the Human Relations movement, that worker satisfaction increases
productivity, and experience at the workplace also did not support that
assumption consistently. There also turned out surprising resistance to
participatory management schemes and some other HR methods. Therefore,
adjustments were made by HR managers to incorporate more accurate research and
experience, resulting in the Human Resources approach to management.
At its root, Human
Resources differs from Human Relations in that it does not depend
primarily on member satisfaction. Rather it imagines the
organization's members as persons who are intelligent, intrinsically
motivated and capable of self-direction who, therefore, will do
their best work if they are given the resources (tangible,
intangible and informational) they need. Communication in HR,
then emphasizes TASK, MAINTENANCE and INNOVATION elements.
Key
theorists and characteristics of the new HR (Human Resources) model are found below.
Characteristics of the Human
Resources Model
- High concern for both people and productivity
- Organizational structures that facilitate participatory decision-making
- Tasks designed to use full skills of employees
- Open formal and informal channels of communication
- Clearly established performance objectives which allow substantial autonomy in work
- An array of tangible and intangible rewards linked to goal attainment in challenging jobs
- Investment in development of personnel resources (e.g. training)
Blake and Mouton's Managerial Grid
A training tool that
reflects
the outcomes for varying degrees of concern for production versus concern
for people. (see chart on OC p.
49)
Chris Argyris' Perspective
- The upper level needs (see Maslow) of healthy people aren't consistent with
mechanistic organizational practices.
- Frustrations get worse when organizations rely on formal rules for control; employees need
to set and achieve their own goals.
- A competitive climate creates hostility and leads to short-term, self-centered perspectives.
- Thus, employees become defensive, apathetic, develop ties with other dissatisfieds, leave
the organization.
- The more mature the workers, the more this happens.
Pfeffer's Seven Practices of Successful Organizations
-
employment security
-
selective hiring of new employees
-
decentralization and self-managed teams
-
high compensation based on performance
-
training
-
reduced status differentiators
-
financial and performance information sharing
Likert's Theory
(System IV) emphasizes
collective participation and rewards and open communication.
(OC. pp. 50-51 & 53)
System I - Exploitative
Authoritative
System II - Benevolent
Authoritative
System III - Consultative
System IV - Participative
Discussion Questions for
Tuesday --> Thursday
-
Does
Human
Relations
style of management work better for some types of employees than
others? Which ones? Does HR style of management work better for
some types of organizations than others? What types?