last updated 10/25/2016
Motivation and Control in
(Traditional) Organizations
through rules, norms, and rewards & punishments
Requirements of the rule system:
- Right level of precision
- Legitimate (applied equally, fairly and objectively, produced impersonally for org. goals
- Linked effectively to rewards and punishments.
Norms can control behavior
(somewhat like informal rules) but they -
- must be consistent with rules and organizational goals,
- must be taught to newcomers, and
- must
be linked to social sanctions
Resistance to rules
occurs
through
- malicious (perfect) obedience
- regression to minimum
- withdrawal
Communication in reward systems
(expectancy theory)
- purpose of reward system is to increase effort for any
given ability level
- rewards are effective in so far as employees:
- perceive the value of the reward (valance)
- see connection between rewards and performance
(effort-reward probability)
- view the system as fair/legitimate (see Equity
Theory)
*Organizations say
they desire ... |
But they
actually reward ... |
Teamwork and collaboration |
The best team member |
Innovation and risk taking |
Proven methods and mistake
avoidance |
People skills |
Technical accomplishments
and skill |
Employee participation and
empowerment |
Tight/tough control over
operations |
High achievement |
More of the same |
* adapted from S. Kerr (1995) On the
folly of rewarding A while hoping for B, Academy of Management
Executive, 9, 7-16
Employees need the following information in a reward system
- knowledge of past rewarding of effort
- information leading to expectations of future rewards
- information that system is and will be fair
- information suggesting successes and failures are consistent with employees self images
Communication requirements of reward system (Zorn's Theory)
[employee poor performance is usually not a "personality" but an organizational problem]
persuade workers rewards are valuable and will continue in the future
provide immediate, clear, comprehensive performance
feedback
persuade employees rewards have and will be based on performance and will be equitable.
Punishment is often rewarding to the person in power but
is not effective (in the long run) in CREATING desired behavior and
PUNISHMENT increases resistance
Discussion item for
Tuesday:
- What Motivators,
Rules and Rewards
work for classes? For Student Organizations?
on your past jobs?
- What MRRs fail?
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